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 As a Contact Centre professional your priority is to ensure that your on-hold facility helps reduce abandoned calls and maintains a positive caller response to agents by reassuring and entertaining callers while they are held in a queue.
Caller Research shows that Original Artist music provides the most effective on-hold entertainment  when matched to your targeted caller profiles but don’t forget that professionally produced interactive prompts and messages also play a important role in keeping callers informed and happy.
On the Telephone Image page there are tools to help you to review your current ‘caller experience’ and identify areas where MUSICLINE can be used to turn telephone waiting time into a positive experience.
A 25% increase in caller retention can be achieved by using the right on-hold programming.
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The MUSICLINE service that’s designed to suit your application is
MUSICLINE Choice
The ulitmate Original Artist music service for customer facing contact centres
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 Ensuring that you comply with legal requirements for using music-on-hold can also be quite daunting. The Music Copyright pages give an introduction to your responsibilities and contain links to a number of other sites involved with music copyright but don’t forget that MUSICLINE can take care of all relevant licencing
A launchpad to the full range of MUSICLINE Services can be found at The Services or, if you’d prefer to contact us directly visit Contact Us for phone numbers and email addresses.
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