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You can use this tool simply to help you to focus on your current ‘caller experience’ or you can share the information with Telecom Audio for us to review the results for you and make our recommendations.
Through a series of questions The Survey helps you to identify who your callers are, and what are their expectations?. How long, on average, do they spend in a queue? Are prompts and messages appropriate? Is the type of on-hold programming appropriate for each caller profile or would programming benefit from being segmented?
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Armed with this information it will be easier to identify your objectives and what you want to achieve from your on-hold programming. For instance,  which is more important , promoting product and services or reducing abandoned call rates and customer complaints because different types of programming will achieve different results.
Ask your Account Manager for a copy of the Telephone Image Review Survey and help us to work with you to provide a combination of services to turn your telephone waiting time into a positive experience.
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